--- title: Why can't I log into my account? description: If you're having difficulty accessing your Floww account please review the scenarios below to see how best to proceed.  If when you enter your log in details you are met with a dark blue screen, or re --- [Skip to content](https://help.floww.io/why-cant-i-log-into-my-account#main-content) English Show submenu for translations Floww Open main navigation Close main navigation - English Show submenu for translations - Go to www.floww.io Go to www.floww.io How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.floww.io/?hsLang=en) 2. [General](https://help.floww.io/general?hsLang=en) 3. [Account Information](https://help.floww.io/general?hsLang=en#account-information) # Why can't I log into my account? If you're having difficulty accessing your Floww account please review the scenarios below to see how best to proceed.  1. [My password is correct but I can't access my account](https://help.floww.io/why-cant-i-log-into-my-account#01J3D4KZJ0AP70S78E2T1557AF) 2. [I can't remember my log in details](https://help.floww.io/why-cant-i-log-into-my-account#h_01J3D2JZBY9T2K843Z73W79Y5C) 3. [I'm seeing a login error message](https://help.floww.io/why-cant-i-log-into-my-account#h_01J3D2Z7PK7A832V89S43Z84S9) ### My password is correct but I can't access my account If when you enter your log in details you are met with a dark blue screen, or rerouted to this page, then your account may be temporarily locked. This can happen for a number of reasons, such as too many incorrect password attempts or outstanding account information.  **To unlock your account please reach out to our support team at [support@floww.io](mailto:support@floww.io.)or via the chat at the bottom of this screen.** We may need to ask you a few security questions, or confirm any outstanding account information to support you in unlocking your account.    ### I can't remember my log in details If when you attempt to log in you are seeing an incorrect email or password error, as shown below, please first check that your email address is correct. You can see your registered address on any email notification from Floww.  ![](https://help.floww.io/hubfs/Knowledge%20Base%20Import/help.floww.iohcarticle_attachments20299235320210.png) If your email address is correct but you are still unable to log in **please select Forgot password? on this screen to initiate a password reset journey.** To reset this password you will need access to the registered email address.  ### I'm seeing a Login Error message If when you log in, you see the below error message, it means you're likely logged into Floww in multiple tabs, or are trying to access the wrong platform with your log in. ![](https://help.floww.io/hubfs/Knowledge%20Base%20Import/help.floww.iohcarticle_attachments20299235323282.png) To resolve, please ensure you are using the correct web address for [Companies](https://connect.floww.io) or [Investors](https://portal.floww.io), and select 'Logout' to reset your log in and try again. If the issue persists please reach out to us at [support@floww.io](mailto:support@floww.io) or via the chat option below.  - [Troubleshooting](https://help.floww.io/troubleshooting?hsLang=en) - [General](https://help.floww.io/general?hsLang=en#main-content) - [Policies](https://help.floww.io/general?hsLang=en#policies) - [Account Information](https://help.floww.io/general?hsLang=en#account-information) - [Miscellaneous](https://help.floww.io/general?hsLang=en#miscellaneous) - [Fundraise FAQs](https://help.floww.io/fundraise-faqs?hsLang=en#main-content) - [Completing Investor Categorisation and Viewing Fundraise Information](https://help.floww.io/fundraise-faqs?hsLang=en#completing-investor-categorisation-and-viewing-fundraise-information) - [Other Frequently Asked Questions:](https://help.floww.io/fundraise-faqs?hsLang=en#other-frequently-asked-questions) - [Investor Due Diligence at Floww](https://help.floww.io/fundraise-faqs?hsLang=en#investor-due-diligence-at-floww) - [KYC checks and Making a Commitment](https://help.floww.io/fundraise-faqs?hsLang=en#kyc-checks-and-making-a-commitment) - [Individual Investor](https://help.floww.io/individual-investor?hsLang=en#main-content) - [Investing in a Fundraise](https://help.floww.io/individual-investor?hsLang=en#investing-in-a-fundraise) - [Finding your Investor Type: Investor Categorisation](https://help.floww.io/individual-investor?hsLang=en#finding-your-investor-type-investor-categorisation) - [Key Performance Metrics on Floww FAQ](https://help.floww.io/individual-investor?hsLang=en#key-performance-metrics-on-floww-faq) - [Completing Identity & Address Verification Checks](https://help.floww.io/individual-investor?hsLang=en#completing-identity-address-verification-checks) - [Private Company](https://help.floww.io/private-company?hsLang=en#main-content) - [Getting Started](https://help.floww.io/private-company?hsLang=en#getting-started) - [Updating Profile](https://help.floww.io/private-company?hsLang=en#updating-profile) - [Pitch Deck Guidance](https://help.floww.io/private-company?hsLang=en#pitch-deck-guidance) - [Financial Model Guidance](https://help.floww.io/private-company?hsLang=en#financial-model-guidance) - [Fundraising on Floww](https://help.floww.io/private-company?hsLang=en#fundraising-on-floww) - [Manage Your Network](https://help.floww.io/private-company?hsLang=en#manage-your-network) - [Cap Table Templates](https://help.floww.io/private-company?hsLang=en#cap-table-templates) - [Institutional Investor](https://help.floww.io/institutional-investor?hsLang=en#main-content) - [Getting Started](https://help.floww.io/institutional-investor?hsLang=en#getting-started) - [Manage Your Network](https://help.floww.io/institutional-investor?hsLang=en#manage-your-network) - [General](https://help.floww.io/institutional-investor?hsLang=en#general) # Floww www.floww.io Help Center Copyright © 2026, Floww