---
title: Troubleshooting | Help Centre
description: Troubleshooting
---

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1. [Help Centre](https://help.floww.io/)
2. [Troubleshooting](https://help.floww.io/troubleshooting)

# Troubleshooting

- [What to do if you receive an unsolicited 'Validate your email' message](https://help.floww.io/what-to-do-if-you-receive-an-unsolicited-validate-your-email-message)

- [Troubleshooting](https://help.floww.io/troubleshooting)
- [General](https://help.floww.io/general#main-content)

    - [Policies](https://help.floww.io/general#policies)
    - [Account Information](https://help.floww.io/general#account-information)
    - [Miscellaneous](https://help.floww.io/general#miscellaneous)
- [Fundraise FAQs](https://help.floww.io/fundraise-faqs#main-content)

    - [Completing Investor Categorisation and Viewing Fundraise Information](https://help.floww.io/fundraise-faqs#completing-investor-categorisation-and-viewing-fundraise-information)
    - [Other Frequently Asked Questions:](https://help.floww.io/fundraise-faqs#other-frequently-asked-questions)
    - [Investor Due Diligence at Floww](https://help.floww.io/fundraise-faqs#investor-due-diligence-at-floww)
    - [KYC checks and Making a Commitment](https://help.floww.io/fundraise-faqs#kyc-checks-and-making-a-commitment)
- [Individual Investor](https://help.floww.io/individual-investor#main-content)

    - [Investing in a Fundraise](https://help.floww.io/individual-investor#investing-in-a-fundraise)
    - [Finding your Investor Type: Investor Categorisation](https://help.floww.io/individual-investor#finding-your-investor-type-investor-categorisation)
    - [Key Performance Metrics on Floww FAQ](https://help.floww.io/individual-investor#key-performance-metrics-on-floww-faq)
    - [Completing Identity & Address Verification Checks](https://help.floww.io/individual-investor#completing-identity-address-verification-checks)
- [Private Company](https://help.floww.io/private-company#main-content)

    - [Getting Started](https://help.floww.io/private-company#getting-started)
    - [Updating Profile](https://help.floww.io/private-company#updating-profile)
    - [Pitch Deck Guidance](https://help.floww.io/private-company#pitch-deck-guidance)
    - [Financial Model Guidance](https://help.floww.io/private-company#financial-model-guidance)
    - [Fundraising on Floww](https://help.floww.io/private-company#fundraising-on-floww)
    - [Manage Your Network](https://help.floww.io/private-company#manage-your-network)
    - [Cap Table Templates](https://help.floww.io/private-company#cap-table-templates)
- [Institutional Investor](https://help.floww.io/institutional-investor#main-content)

    - [Getting Started](https://help.floww.io/institutional-investor#getting-started)
    - [Manage Your Network](https://help.floww.io/institutional-investor#manage-your-network)
    - [General](https://help.floww.io/institutional-investor#general)

# Floww

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