Floww Markets (“the Firm”) review all completed investor categorisations to make sure each one meets Financial Conduct Authority (FCA) eligibility criteria. Investors must be able to demonstrate an appropriate level of knowledge and experience for investing in private markets.
Where the Firm requires additional information, the Customer Support team will reach out to the investor via email for this. The team will use the email contact the investor has provided at sign up.
Re-categorisation
Where investors have not met the criteria for their chosen category, the Firm will look to re-categorise the investor to a more appropriate category. The Customer Success team will guide investors through this process so they can access the investment opportunities on the Floww platform under the correct category. An incorrect categorisation could affect investor protections.
Investors may request a change to their categorisation at any time. Please click here for more information. The Firm is not obliged to change an investor’s categorisation.
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